Christy Sherman Rapson

Christy Sherman Rapson has extensive experience in customer service management, beginning with a role at Humphrey Oil as a Customer Service/Accounts Receivable representative from June 1997 to October 1998. Subsequent positions include Customer Service Manager at Esterline Engineered Materials from October 1998 to October 2010, where responsibilities involved overseeing customer service functions for $16M in sales and managing pricing agreements. Christy then served as Customer Service Manager and Internal Business Coordinator at Precix from December 2010 to present, managing customer service operations for $55-60M in sales and supervising staff. A tenure as Customer Service Supervisor at Baystate Sewage and Disposal from July 2017 to January 2018 also involved managing a team and enhancing customer satisfaction. Christy is skilled in training, policy creation, and resolving customer concerns while ensuring efficient service delivery.