Ellen Smith

Ellen Smith is a CX Consultant at Premium Plus, recognized as Zendesk's Global Partner of the Year since October 2023. Previously at Softcat plc, from June 2020 to October 2023, Ellen held roles as a Cyber Business Development Specialist and Solutions Hub Renewals Analyst, successfully leading a contract database clean-up project and developing a new renewals process. Prior to this, experience includes serving as a Flight Attendant at easyJet, where safety and emergency protocols were paramount, and as a Store Sales Manager at REL Field Marketing, where Ellen drove sales performance to the top nationally. Ellen began their career as a Sales Assistant at John Lewis & Partners, focusing on technology and customer service. Education includes a degree in Business Management with a focus on Project Management from The Open University and A-level studies in Photography from The Henley College.