Mohamed El Waziry

Mohamed El Waziry has a diverse work experience spanning multiple industries. Mohamed started their career as a Trainee at Vodafone Egypt in 2012. Mohamed then worked as a Community Development member at TREE and later became the Head of Department at TREE | EGY, where they organized charity events and mentored team members.

In 2014, Mohamed joined Western Union as a Subject Matter Expert, providing assistance to representatives and resolving customer inquiries. Mohamed then moved on to Dottopia, where they worked as a Business Developer and Account Manager, responsible for generating leads, setting meetings, and finalizing deals.

In 2016, Mohamed took on the role of Project Manager at InterContinental Cairo Citystars, where they successfully implemented initiatives such as the tallest Christmas tree in Egypt and a shopping festival to boost sales.

From 2016 to 2020, Mohamed worked at Uber in various roles, including Customer Service Representative, Subject Matter Expert, and Ex-Quality Assurance Lead. In these positions, they provided support to drivers and customers, created dashboards for monitoring performance and fraud detection, and collaborated with cross-functional teams.

Most recently, Mohamed joined Preply in 2020 as a Customer Support Team Lead and later became the Senior Customer Support Team Lead. In this role, they built effective schedules, implemented 24/7 support, automated processes, and supported quality initiatives.

Overall, Mohamed's work experience showcases their versatility, leadership skills, and ability to drive impactful projects and initiatives.

Mohamed El Waziry completed their Bachelor of Commerce degree in Accounting and Business/Management at Cairo University from 2011 to 2015. In addition, they have obtained various certifications including Upper Intermediate level from EF Education First, Operational Excellence (Six Sigma) from Uber, CPR Certified (First Aid) from the American Heart Association, Leadership and Strategy and Planning from Harvard Business School Online. Mohamed has also completed a certification in Preventing Workplace Harassment from Emtrain.