Kirsten Ferguson

Kirsten Ferguson is a seasoned customer experience professional currently serving as the Customer Excellence Manager at Prime Secure + since July 2023. In this role, Kirsten is responsible for ensuring that client expectations are exceeded by managing the overall customer experience and implementing strategic processes, such as enhancements to Zoho CRM. Prior experience includes a decade at Blackbaud, where Kirsten held various roles, including Internal Enablement Program Manager, Senior Shared Operations Analyst, Senior Customer Success Manager, Customer Success Specialist, and Customer Support Analyst, focusing on customer retention and support in the not-for-profit sector. Earlier career experience includes roles at Primark as a Retail Operative and at Hair and Body as a Salon Junior, which honed customer service and communication skills. Kirsten holds an education from the University of Glasgow and Rosshall Academy.