Alphonso Howard

Team Lead, Benefit Services at PrimePay

Alphonso Howard has a diverse work experience spanning across various industries. Alphonso most recently worked at PrimePay as a Team Lead for Benefit Services, where they resolved clients' and participants' issues and developed service improvement plans. Alphonso also worked as a Client Success Representative, assisting participants with their employees' benefits and coverage.

Prior to PrimePay, Alphonso worked at Visionaries as a Senior Administrative Coordinator, managing and coaching a team to execute community development programs. Alphonso provided regular status updates and managed vendors and partners.

Before that, Alphonso was a Service Manager at Chipotle Mexican Grill, where they coached team members on various aspects of the business and built loyal customer relationships. Alphonso was responsible for validating cash reports and handling policies.

Alphonso's earlier experience includes working as a Laboratory Assistant at Drexel University.

Overall, Alphonso has demonstrated skills in customer service, team management, project coordination, and problem-solving across different industries.

Alphonso Howard holds a Bachelor's degree in Organizational Leadership from Arizona State University. In addition, they have obtained a certification in ServSafe Food Handler from the National Restaurant Association in March 2018.

Links

Timeline

  • Team Lead, Benefit Services

    January, 2022 - present

  • Client Success Representative Benefits Services

    October, 2021

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