Michael Deats

Michael Deats has a strong background in leadership roles related to customer experience, operational strategy, and project management. Michael currently holds the position of Senior Vice President (SVP) of Service Experience and Operational Strategy at PrimePay, starting in April 2023. Prior to this, they served as the Vice President of Strategic Programs at PrimePay from December 2022 to April 2023.

Before joining PrimePay, Michael worked at Paychex for over 20 years, where they held various director-level positions. Their responsibilities included overseeing service leaders in achieving operational goals within multiple centers of excellence, leading a Voice of the Customer program, and managing technology and vendor relations. Michael also directed a team in managing customer onboarding and legacy system migration to Paychex Flex, resulting in significant efficiency gains and an increased Net Promoter Score (NPS). Additionally, they led a team in operational procedures, payment processing, and product growth, supporting emerging products/services and ensuring business continuity for a large client base.

Overall, Michael Deats has a diverse and extensive work experience, with a focus on customer experience, operational strategy, and project management in the payroll and human resources industry.

Michael Deats has a Bachelor of Science degree in Business Administration from Roberts Wesleyan University. Michael also has an Executive MBA from the Rochester Institute of Technology - Saunders College of Business. In addition to their degrees, Michael Deats has obtained a certification as a Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA) in May 2023.