Lucky Agboge O.

Lucky Agboge O. has over 14 years of experience in the banking and financial services sector. Currently serving as Team Lead for Client Care & Engagement at Primera MFB since May 2019, Lucky oversees team performance and ensures quality assurance in customer interactions across various channels. Previous roles include Customer Service Executive and Operations Officer within the same institution, where responsibilities encompassed dispute resolution, payment processing, and cross-departmental collaboration. Prior to Primera MFB, Lucky held the position of Branch Operations Officer at Keystone Bank, focusing on trade services and electronic payments, and worked as a Bank Teller at Wema Bank Plc., handling cash transactions. Educational qualifications include a Higher National Diploma in Business Administration from Yaba College of Technology and a Chartered Institute of Personnel Management designation in Human Resources Management.