Odunlami Damilola

Odunlami Damilola is a skilled professional in client care and customer experience, with a solid background in financial services and media. Presently serving as a Client Care Officer at Koins MFB since March 2022, Odunlami utilizes Microsoft tools, T24, and Freshdesk CRM to enhance client relations. Prior experience includes the role of Customer Experience Expert at UBA Group from October 2020 to March 2022, where proficiency in Finacle and various applications was demonstrated to efficiently address complaints and inquiries. Earlier experience as a Reporter at TheCable contributes to strong communication skills. Odunlami holds a Higher National Diploma in Mass Communication/Media Studies from The Polytechnic, Ibadan, earned between 2012 and 2018.