Keith Klebacher

Keith Klebacher has extensive experience in production support and incident management, currently serving as a Change Manager, Incident Manager, and Senior Production Support Engineer at ACI Worldwide since April 2013. In this role, Keith ensures that production schedules comply with Service Level Agreements while providing timely responses to client inquiries. Previously, Keith held the position of Production Support Engineer at Online Resources and was a Customer Support Manager at EasyLink Services, where responsibilities included managing customer support across multiple service lines, overseeing incident management processes, and driving service innovations. Earlier career experience includes a decade-long tenure as a Customer Care Manager at Premiere Global Services/Xpedite. Keith's educational background includes a degree in Data Center Support from The Chubb Institute and an A.S. in Business Administration from Ocean County College.