Customer Service Engineer

We are Printec!

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

We are seeking for a Customer Service Engineer in Zagreb, with customer-focus experience and technical skills to provide the desired post-sale technical support services to Printec's customers based on technology solutions and maintain trusted relationships with our customers.

You will be responsible to improve Printec's product performance and customer satisfaction through on-time & successful installation, troubleshooting, problem resolution and maintenance of products & services. You will bring customer focus, consultative sales experience, problem solving skills, passion for technology & best-practice sharing, and a proven track record for delivering results.

Responsibilities

• Respond to customer operations & malfunction queries in a timely & accurate way providing investigation prioritization and continuous updates to customers
• Maintain functional knowledge of new features, products & initiatives, and consistently, make every effort to increase knowledge of the industry and strengthen business acumen
• Install, troubleshoot and maintain products and services
• Use procedures to solve standard problems, analyse information and make judgments
• Take ownership to resolve customer issues by explaining technical details simply and asking targeted questions to quickly understand the root of the problem
• Translate customer technical requirements to a Printec solution, drive the technical discussions, deliver custom demonstrations, and implement technical proofs-of-concept
• Proactively inform customers about new features and functionalities spanning the entire Printec products and services portfolio
• Follow up and maintain trustful and long-term consultative relationship with Printec's key stakeholders to ensure their technical issues are resolved and fully functional
• Highlight systemic issues and trends to identify product & solutions enhancements with business and support teams