Andrea Medson

Andrea Medson is an experienced operations director who has worked in the contact center industry for several years. In their previous roles at Serco and Excelior-Serco, Andrea managed various contracts such as the National Disability Insurance Agency, Australian Tax Office, and BUPA. Andrea has successfully led multiple improvement projects, implemented innovative strategies, and achieved significant reductions in attrition rates while ensuring all contract obligations were met. Andrea's expertise in ICT delivery, workforce management, customer service, and training/coaching has played a crucial role in the success of the contracts Andrea managed.