Customer Success Manager

The Role 

The ideal candidate will become part of a critical part of our business, by ensuring our customers are adopting and satisfied with the product. As a Customer Success Manager, you will become an expert on our products full functionality, working with customers on their data to optimise their workflow, ensuring deployment and adoption whilst giving the best possible experience and value from our products and services. PRODA has a strong, globally recognised client base. We are looking for you to join us on our exciting journey delivering best-in-class software to the Commercial Real Estate market globally. 

Responsibilities  

• Become an expert in our products full functionality, to advise how it can best serve customers. Work consultatively to find solutions to customer business problems
• Communication with clients to understand their requirements and key business needs, getting hands on with our product and our customers data analysis
• Work closely with cross functional teams. Become both an advisor to the customer, and in internal advocate for their needs
• Optimise customer experience to drive customer retention, increase adoption and overall customer value
• Think critically to make suggestions to improvements in process and tooling

Skills & Qualifications 

• Excellent attention to detail

• Excellent communication skills and passionate about customer experience

• Strong work ethic

• Outstanding problem solving skills

• Expertise in Microsoft Excel. This will be discussed in interview

• Passion for learning

• An eye for optimisation

• Bachelor's degree

About PRODA 

At PRODA (www.proda.ai) we are building software to unlock the full potential of Real Estate Data no matter the asset class, language or country of origin. 

Our solution leverages the latest technologies to automatically capture, standardise and quality check Real Estate data into a single, clean source of truth. The goal is to empower real estate professionals to quickly gain actionable insights from their data and to enable the effective use of software. Despite being the biggest asset class in the world, the commercial real estate industry relies on excel & PDF “Rent Roll” documents as the primary means of exchanging data. PRODA can: 

• Build repositories of clean, standardised data
• Increase process efficiency, through faster report generation
• Improve data-driven decision making, by ensuring the accuracy of input data

Furthermore, PRODA easily integrates with existing systems, to ensure consistent dataflow through the whole organisation. 

Founded in 2017 by Charles and Peter, two former Real Estate Finance Investment professionals, PRODA is now 48 people and growing rapidly, and is looking to expand rapidly following a successful Series A raise in Q2 2022. 

Working at PRODA 

As a rapidly growing SaaS business, life at PRODA is fast-paced and collaborative. Our day-to-day work is solving interesting problems using smart technologies, and we pride ourselves on an environment where we can rapidly develop new skills, learn from each other, and truly see the impact of our work. 

We believe that our product is transformative, and we work hard to ensure it reaches its potential. Our team is our greatest asset: we are a close-knit group who pull together to achieve our goals, but we also have fun! 

Further to a strong team environment, working at PRODA offers the following amenities: 

• Flexible Hybrid working options
• Full zero-excess Private Health Insurance: Includes Couple and Family plans, Includes Opticians and Dentist cashback
• Generous Pension Schemes well beyond requirements
• Individual Professional Development Budget + Learning Sessions
• Regular Social Activities and Events