Michael Josias

Michael Josias has extensive experience in customer service and management, having worked at Amazon from June 2011 to March 2022 in various roles, including Virtual Customer Service Team Manager, where responsibilities included coaching and developing team members while addressing performance barriers. Prior positions at Amazon involved managing operations, achieving KPIs, and providing support as a Customer Service Resolution Lead. Currently, Michael serves as a Student Account Manager at Prodigy Finance since November 2022. Additionally, earlier roles included Bookkeeper and Administrative Assistant at Top Qualities SA and Debt Collector at Edcon. Michael holds a Bachelor's degree in Management Information Systems from the University of the Western Cape, earned between 2016 and 2019.