Rafeeqa Ismail

Rafeeqa Ismail has a strong background in customer service and financial consulting, with extensive experience at Prodigy Finance since May 2016 as a Customer Service Team Lead and previously as a Collections Team Lead. In these roles, Rafeeqa focuses on ensuring efficient customer query resolution and effective communication with delinquent accounts while participating in major projects to enhance internal processes. Prior experience includes serving as a Senior Financial Consultant and Client Service Representative at Intelligent Debt Management from 2012 to 2016, where Rafeeqa provided tailored financial advice and facilitated communication between clients and credit providers. Rafeeqa holds a Bachelor of Commerce degree in Finance from the University of the Western Cape, earned from 2007 to 2010.