Product Madness
Jermaine Taylor has extensive experience in customer support and VIP management, currently serving as the Director of Customer Support and Head of VIP Support at Product Madness since May 2019. Prior to this role, Jermaine held positions including Head of VIP Support at Casinoland.com, Casino VIP Manager at PokerStars, and Senior VIP Manager at Rank Group. Earlier in the career, Jermaine worked as a Leadership Client Manager at Gartner Consulting, a Sales Account Manager at Manitowoc Foodservice, and began the professional journey as a Customer Service Representative at Gala Coral Group Limited. This diverse background showcases a strong proficiency in managing customer relationships and enhancing VIP services across various organizations in the gaming and hospitality sectors.
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Product Madness
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Product Madness burst into life in 2007 as the brainchild of two Stanford Business MBA graduates who possessed an innate love of gaming. Initially, the entrepreneurs developed casual games for Facebook and mobile, before having a ‘light-bulb moment’ in 2009 and refocusing their efforts with laser-guided precision on the exploding social casino genre. They have been bringing world-class social slots to real slots fans ever since.