Productboard
Derek Fitzpatrick is a seasoned professional in customer success management with extensive experience across various industries. Currently serving as a Senior Enterprise Customer Success Manager at Productboard since April 2022, Derek previously held the position of Manager in Customer Success at Flipdish and Director of Customer Success for EMEA at Segment, where responsibilities included leading teams, managing key metrics, and enhancing customer relationships. Derek's background also includes significant roles at Clio, ranging from General Manager for EMEA to Business Development Manager, where strategic vision and cross-functional leadership were emphasized. Early career experiences at Ulster Bank, Citibank, and Bank of Ireland/American Express reinforced Derek's expertise in risk management, client services, and compliance. Derek holds a BA (Hons) in Business Studies from Dublin Business School and multiple diplomas from University College Dublin in financial advice and consumer credit studies.
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Productboard
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Productboard is the leading customer-centric product management platform that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 5,000 organizations around the world use Productboard to build excellent products.