Derek Fitzpatrick

Derek Fitzpatrick is a seasoned professional in customer success management with extensive experience across various industries. Currently serving as a Senior Enterprise Customer Success Manager at Productboard since April 2022, Derek previously held the position of Manager in Customer Success at Flipdish and Director of Customer Success for EMEA at Segment, where responsibilities included leading teams, managing key metrics, and enhancing customer relationships. Derek's background also includes significant roles at Clio, ranging from General Manager for EMEA to Business Development Manager, where strategic vision and cross-functional leadership were emphasized. Early career experiences at Ulster Bank, Citibank, and Bank of Ireland/American Express reinforced Derek's expertise in risk management, client services, and compliance. Derek holds a BA (Hons) in Business Studies from Dublin Business School and multiple diplomas from University College Dublin in financial advice and consumer credit studies.