Engineering · Full-time · Piedmont, Italy
Our mission is to Profoundly change the standard of care by creating a tomorrow where clinicians can confidently ablate tissue with precision; a tomorrow where patients have access to safe and effective treatment options, so they can quickly return to their daily lives. Changing the standard of care is part of our fabric. We are a group of energetic, problem-solvers focused on innovation and looking to change the world. We are changing the paradigm for treating diseases such as prostate cancer by using real-time MR Imaging, thermal ultrasound and close-loop temperature feedback control, to gently ablate the diseased tissue with minimal side effects.
If you share our values and want to work in a collaborative results-focused culture and want to make a profound impact in healthcare and your career, here is your chance.
**Anywhere within the US close to a major airport will be considered.
General Accountability:
The Field Service Engineer provides onsite support primarily in the U.S., through maintenance and troubleshooting services. From these visits, they will recommend parts and service solutions to improve machine uptime, maintenance and operation. When not traveling, the Field Service Engineer will perform proactive service tasks including, but not limited to, troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up.
Duties and Responsibilities:
Education and Certification:
B.S. in Biomedical Engineering , Biotech, Electrical Engineering, or Electronics related fields or equivalent experience.
Key Attributes (experience, skills and technical knowledge):
Ability to travel on short notice in the US 80% of the time.
Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with health care professionals and Scientists that possess advanced Degree
Previous field service experience is desirable.
Experience with MRI operations is desirable.
Strong multi-tasking skills, self-sufficiency, resourcefulness is a must for this exciting, fast paced environment.
Good critical thinking and analytical troubleshooting and problem skills
Demonstrated ability to work as part of a team and independently with strong initiative and accountability.
Excellent verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner
Excellent organizational skills with ability to follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
Working knowledge of quality management systems (ISO 9001 or ISO 13485)
Exemplify willingness and flexibility in working differing time shifts to accommodate customer needs.
Working knowledge of operating multiple OEM MRI’s is an asset.
We thank you for your interest in Profound Medical. Please note only candidates that are short-listed will be contacted.
We strive to promote diversity and equal opportunity in the workplace and encourage applications from all qualified individuals, including those with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require.