Mamadou Sylla

Mamadou Sylla is a seasoned IT professional with extensive experience in providing technical support and services. Currently serving as a Global IT Specialist II at the Project Management Institute since July 2019, Mamadou resolves technical issues for global end users, manages computer imaging and software installations, and oversees Active Directory tasks. Previously, as a Global IT Support Analyst at IKEA Group and an IT Helpdesk Technician at Delaware County Community College, Mamadou delivered first-level support, diagnosed hardware and software issues, and maintained systems. With a Master’s degree in Computer and Network Security from Wilmington University, Mamadou combines practical experience with academic expertise in the IT field.