Krystal Hicks, MBA ☁

Krystal Hicks, MBA ☁ has a diverse work experience in various industries. In 2007, they started their career at Hersha Hospitality, where they served as a Front Desk Manager on Duty and Guest Services representative until 2015. During their tenure, they handled guest reservations, check-ins, and managed the overall guest experience. Krystal also played a role in training and supporting hotel associates.

In 2014, Krystal joined SUNY New Paltz as a Graduate Assistant, collaborating with the Social Media Manager to maintain the college's official social media platforms and engage with stakeholders. Krystal also contributed to PR campaigns and developed creative concepts for digital media engagement.

From 2016 to 2022, Krystal worked at TERMINALFOUR as a Sales Executive and then as a Senior Account Executive and Business Development Executive, contributing to the growth of the web content management company. Krystal was involved in improving information delivery and communication for organizations through various channels.

Krystal also gained experience as a Salesforce Account Executive at CloudMyBiz, Inc. and FUNDINGO during 2022-2023, working with clients to implement Salesforce solutions.

Recently, in 2023, Krystal joined Prolocity Cloud Solutions as a Sales Executive. Overall, their work experience demonstrates their expertise in sales, account management, operations, social media management, and web content production.

Krystal Hicks, MBA ☁, earned their Master of Business Administration (MBA) degree in Business Administration and Management, General from SUNY New Paltz. Krystal attended SUNY New Paltz from 2013 to 2015. Prior to their MBA, they obtained a Bachelor of Business Administration (B.B.A.) degree in Management from SUNY New Paltz, where they studied from 2011 to 2013. Additionally, Krystal holds an Associate of Science (A.S.) degree in Business Administration from Ulster County Community College, where they studied from 2009 to 2011.

In terms of additional certifications, Krystal has obtained the Salesforce Certified Administrator (SCA) from Salesforce in May 2023.