Bimal Kanti Paul

Bimal Kanti Paul is a seasoned professional with extensive experience in service management within the consumer and industrial appliances sector. Currently serving as Head of Service Management at Propello Innovations Pvt Ltd since April 2013, Bimal leads a service team focused on revenue growth and customer retention, while developing dealer and franchisee service networks for domestic kitchen appliances. Prior experience includes roles as Assistant Manager of Customer Service at SHARP BUSINESS SYSTEM (INDIA) LTD, where Bimal managed corporate customer support and developed service franchise networks, and as Service Executive at Eureka Forbes Ltd, responsible for service deliverables in the Eastern Region. Bimal's career began at Xerox, where technical support was provided to franchisee engineers as a Field Service Engineer.