Joycelyn Bivins

Joycelyn Bivins is an experienced professional in customer experience management, with a recent position as Customer Experience Manager at Protective Life since June 2023. Prior experience includes serving as Collections Manager at Block, where responsibilities involved improving recovery operations and collaborating with the Accounting department on process implementation. Joycelyn also led the Disputes team at Portfolio Recovery Associates, LLC from April 2013 to November 2022, focusing on disputes resolution and continuous improvement in customer service. Additional roles encompass various customer service and operational positions at Onin Staffing, American Family Care, AT&T, T-Mobile, and TeleTech. Joycelyn holds a degree in Dental Assisting from Fortis Institute-Alabama.