Stephanie st. Germain

Sr. Director, Customer Success at Protera Health

Stephanie St. Germain currently serves as the Sr. Director of Customer Success at Protera Health since June 2024. Prior to this role, Stephanie held the position of Sr. Director, Customer Success, Partnerships and Member Support at Kiddo Health, focusing on empowering families and enhancing care for children. Additional experience includes a contract role as a Wellness Consultant at MamaZen, which supports caregivers in their parenting journey, and a position as a Customer Success Executive at Kilo Health, where Stephanie developed customer success processes for B2B product launches. Earlier in the career, Stephanie was the Manager of Partner Success at Sword Health, overseeing partnerships and ensuring alignment with business goals. Educational qualifications include a Master of Science in Kinesiology and a Bachelor of Science in Kinesiology and Exercise Science, both from Illinois State University.

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Protera Health

Many health plans struggle to contain rising musculoskeletal (MSK) costs. Protera Health solves this with a virtual, physician-led, multidisciplinary solution. This leads to lower costs and better member health. "How is Protera different from all the other digital MSK solutions?" Three core features distinguish Protera from other solutions: 1 - Robust clinical model: the only digital solution that individualizes treatment and engagement, centered on patient reported outcome measures (PROMs). 2 - Friendly contracting: in-network billing that eliminates the need for administrative expenses or up-front costs for health plan partners 3 - Connection to in-person care when needed: we navigate patients to preferred provider networks to ensure high-quality care delivery when surgery is needed. How Protera Health started: Our founding team of orthopedic surgeons and clinical informaticists each had pioneered care transformation at our home organizations (health systems and managed care plans). We joined forces to transform specialty care through an affordable, accessible, and scalable virtual approach. When we started Protera Health, there was no shortage of digital MSK solutions on the market. But these solutions all were tech-first and clinical-second, designed to be wellness benefits and unable to meaningfully improve health outcomes. We knew there was a need for a clinical-first, robust solution that delivered multidisciplinary treatment and that resulted in positive lifestyle changes for our patients.


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11-50

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