Chaitanya M

Chaitanya M is a seasoned professional with extensive experience in ServiceNow business analysis, currently serving as a Senior ServiceNow Business Analyst at Providence Health & Services since October 2021. In this role, Chaitanya specializes in business requirement gathering for HR case management and has expertise in the HR Service Delivery (HRSD) sector, particularly in integrating Workday with ServiceNow. Prior experience includes a role as a ServiceNow Business Analyst at Citi, where Chaitanya collaborated with multiple teams to identify business requirements and translate technical concepts. Earlier career as a System Analyst at Tech Mahindra involved implementing Customer Service Management (CSM) for the Customer Service Portal and managing partnerships within the CSM module. Chaitanya holds a Master's degree in Electrical and Computer Engineering from the University of Windsor and a Bachelor of Technology from GITAM Deemed University.