Briana McClurkin

Briana McClurkin is an experienced Regional Manager in Customer Service at Provident Funding Associates L.P. since May 2013, overseeing the Central Region Customer Service call center, managing escalated calls, and ensuring compliance with company objectives through team collaboration. Previously, Briana served as a Servicing Analyst, monitoring mortgage compliance and assisting senior management with client communications. Early career roles include staff writer at The Wheaton Record, social media intern at CourseAvenue, and various positions at Wheaton College, emphasizing effective communication and customer service. Briana holds a Bachelor of Arts in Communication and Media Studies from Wheaton College, obtained in 2013.