Jef van de Velde

Jef Van de Velde is an experienced Service Delivery & Operations Specialist currently working at Proximus Group since May 2023, focusing on end-to-end service delivery, technical pre-sales, and service operations. Within a brief period earlier in 2023, Jef served as an Operational Efficiency Engineer at ASTRID, enhancing mobile communication services and ensuring compliance with SLAs. From March 2016 to August 2022, Jef held the position of Regional Technical Manager at BICS, managing the technical life-cycle for customers and optimizing service resilience. Previous roles at BICS include Senior Service Engineer and Service Engineer (Voice), specializing in VoIP and TDM. Jef's career began as a 2nd Line Support Engineer at Scarlet. Jef holds multiple master's degrees from KU Leuven and Vrije Universiteit Brussel, including specialties in industrial engineering and safety engineering.