Becky Simpson

Becky Simpson has extensive work experience in the field of call center management and customer service. Becky started their career in 1999 as a Managing Consultant at Improvement Solutions Limited. Since then, they have worked at various organizations including CCMA, PRS for Music, and European Contact Centre & Customer Service Awards, where they have held roles such as Lead Appraiser, Membership Transformation Project Director, and Lead Judge. Their expertise in contact center standards, membership transformation, and judging has made their a valuable asset in the industry.

Becky Simpson attended Edgbaston High School for Girls from 1978 to 1983 and Ruckleigh School from 1972 to 1978. Becky does not have any degrees or specified fields of study from these schools. In terms of additional certifications, Becky obtained a PRINCE2 Foundation and PRINCE2 Practitioner certification from APM in 2012. Becky also holds an Advanced Certificate in Call Centre Management from ISEB, a Certificate in Training Practice from CIPD, and a Certified Associate certification from ICMI. The specific months and years of obtaining these certifications are not provided.