Franziska Müller

Franziska Müller is an experienced professional currently serving as Product Area Lead for Digital Customer Touchpoints at ING Deutschland since May 2021, focusing on enhancing user-friendly digital interactions for investment and savings customers. Previous roles include Product Owner for the Investment App and a Customer Journey Expert, with responsibilities encompassing customer process design across digital and offline channels. Prior to ING, Franziska held senior consultancy positions at CGI from October 2016 to April 2021, specializing in product management and digital touchpoints within the aviation and retail banking sectors. Franziska began the career at Fresenius Group as a Project Coordinator and gained foundational experience in IT project management at MRM//McCann. Academically, Franziska holds a Master of Science in Wirtschaftsinformatik from Provadis School of International Management and Technology AG, and a Bachelor of Science from Baden-Wuerttemberg Cooperative State University.