Steve Davenport

Steve Davenport has extensive experience in customer experience management, currently serving as Manager of Voice of the Customer at PTC since November 2008. In this role, Davenport elevates Qualtrics as the enterprise Experience Management platform, leading technical implementations to extract customer sentiment from unstructured data. As Voice of the Customer Program Manager, Davenport defines global Net Promoter Score strategies and manages a team of analysts to turn feedback into actionable insights. Previous roles include Senior Customer Experience Analyst and Escalation Manager, where Davenport focused on survey design, customer engagement, crisis management, and cross-functional collaboration. In addition to current responsibilities, Davenport is also a Content Writer specializing in customer experience at Davenport Consulting since January 2025, with a background in Computer Systems Technology from Durham College.