Kristen D'Alelio

Kristen D'Alelio is an experienced Customer Success Manager with a demonstrated history of optimizing client satisfaction and performance across multiple industries. At Pulse Insights, Kristen developed implementation processes for new clients and enhanced performance through data-driven survey questions and site modifications. Previous roles at ViralGains and Wayfair involved managing post-sale communication, engaging users with SaaS platforms, and overseeing significant advertising campaigns. Kristen's earlier career included positions in marketing and customer service, contributing to strong client relationships and successful ad placements. Education was completed at Bentley University with a Bachelor of Science in Marketing and a minor in Psychology.