Mauricio Ramírez Cárdenas

Mauricio Ramírez Cárdenas has a strong background in operations and customer service, with a particular focus in the telecommunications industry. Mauricio is currently working as an Operations Manager at Puntos Colombia since October 2018. Before this role, Mauricio worked as the Director of Customer Service at Azteca Comunicaciones Colombia from May 2012 to August 2018. Prior to that, they briefly worked as the Central Operations Management Manager at Outsourcing S.A Oficial in April 2012. From May 2011 to April 2012, they held the position of Marketing Professional of Equipment and SVAs at Telefónica Movistar Colombia. Earlier in their career, Mauricio worked at Telefonica Telecom, first as a Professional in Attention and Retention Model from October 2009 to April 2011, and then as a Professional in Remote Attention Channels from December 2006 to October 2009. Mauricio began their career as a Team Manager Senior at Sitel in 2005.

Mauricio Ramírez Cárdenas has a diverse education history with a focus on business administration, management, marketing, and customer service-related fields. Mauricio attended Universidad Nacional de Colombia in 2006, where they completed a seminar in "Development of Strategic Managerial Capacities" in the field of Business Administration and Management.

In 2016, Mauricio pursued a Master of Business Administration (MBA) degree at Universidad EAN, specializing in Business Administration and Management. Mauricio completed this program in 2019.

Prior to their MBA, in 2014, Mauricio attended Universidad EAN again and earned a degree or specialization in "Marketing Management," focusing on Marketing. Additionally, in the same year, they completed a program in "Customer Service Management" at the Pontificia Universidad Javeriana.

In 2012, Mauricio continued their education at Universidad EAN and gained expertise in "Customer Service Management" through a specialization program. During the same year, they acquired certifications as a "Certified Customer Service Leader" (CCSL) and a "Certified Customer Service Trainer" (CCST) from the Service Quality Institute Latin America.

Mauricio's earlier education includes earning an engineering degree in Systems Engineering from the Universidad Nacional de Colombia in 2006.

Furthermore, they attended a seminar on "Consumer Behavior Psychology" at Universidad Sergio Arboleda in 2011.

Mauricio has also expanded their knowledge in strategic management by completing a specialization in "Strategic Telecommunications Management" at Universidad Blas Pascal (specific start and end years are not available).

To complement their education, Mauricio has obtained several certifications, including the "Agile Coach Professional Certificate" (ACPC), "Scrum Master Professional Certificate" (SMPC), "Scrum Foundation Professional Certificate" (SFPC), and "Scrum Product Owner Professional Certificate" (SPOPC) from CertiProf. Mauricio received these certificates in 2020 and 2021. In addition, they obtained the "Certified Customer Service Leader: CCSL" and "Certified Customer Service Trainer: CCST" certifications from the Service Quality Institute Latin America in 2012.