Mortgage Operations Manager - Closing/post-closing

About Pylon

Pylon is the mortgage-as-a-service platform that enables enterprises to build and offer mortgage credit products on top of our APIs. We are on a mission to unlock access to America’s largest asset class.

We’re backed by leading investors including Conversion Capital, Peter Thiel, QED, Fifth Wall, and the founders of Blend, Wealthfront, Ramp, and AngelList.

About The Role

We’re seeking an entrepreneurial Platform Operations Manager - Closing/Post Closing. This role involves both strategic oversight and hands-on management of third-party fulfillment providers to ensure efficient, compliant loan closing and post-closing operations while enhancing systems and workflows for high-quality, scalable processes.

You will be instrumental in shaping the future of our platform, developing closing and post-closing workflows, standard operating procedures, and quality control measures. You will provide tactical guidance to engineering teams, emphasizing scalable, automated solutions.

We are not a traditional mortgage lender. If you’re excited about building flexible automated systems with rigorous oversight that can scale, this role is for you.

About You

• Possess expert-level knowledge of the entire mortgage closing and post-closing process, including detailed knowledge of loan requirements and comprehensive understanding of federal, state, and regulatory guidelines related to residential mortgage lending.
• You are a visionary leader with a clear perspective on building scalable, modular closing and post-closing infrastructure.
• Comfortable operating in a highly regulated industry while optimizing for performance. You build with a compliance-first lens, respect regulations, and continuously review and update processes as needed.
• Obsessed over the customer and uphold the highest standard. You build for our customers and their borrowers, doing whatever it takes to make them successful on the platform.
• Adhere to a scalable software-first approach, operational workaround last. You surface issues, lead discussions around long-term solutions, document them, and manage temporary manual workarounds if needed.
• Ability to oversee numerous third-party fulfillment partners, ensuring high quality, on-time closings. You build deep relationships and drive consistent results.
• Have strong, principled opinions that you’re willing to defend. We have a culture of vigorous discussion and debate on decisions. We’ll push you to articulate your choices, and defend them where necessary.
• Have great ideas, and lots of them. You should see opportunities all around you to make the product and team better. We’ll provide the environment to act on those ideas.

Key Responsibilities

• Develop and implement closing and post-closing workflows, SOPs, SLAs, checklists, and QC measures to ensure high-quality and efficient loan closing and delivery.
• Regularly access and enhance our closing and post-closing systems to ensure smooth file flow, high quality, regulatory compliance, and efficiency.
• Oversee day-to-day operations with fulfillment partners, ensuring consistent loan delivery and closing.
• Define and monitor productivity standards and performance goals and ensure that they are met on a monthly, quarterly, and annual basis.
• Conduct second-level reviews, handle exceptions, and manage escalations to ensure quality control and on time loan funding.
• Take a hands-on approach in monitoring and managing the pipeline, stepping in as needed to troubleshoot and clear any obstacles to ensure seamless file closings.
• Collaborate directly with loan officers to identify and resolve closing or post-closing issues.
• Act as a subject matter expert, aiding decision-making and driving product improvement.
• Provide technical and guideline training, recommend areas of improvement, and conduct ongoing training as needed.
• Maintain a comprehensive understanding of mortgage closing and post-closing regulations to ensure compliance.

Requirements

• 10+ years of experience in closing and post-closing processes and managing teams across diverse loan types, including Conventional, Jumbo, NON-QM, GOVT across purchase and refinance.
• Proven track record in developing closing and post-closing workflows,Training Materials, SOPs, SLAs, and QC measures.
• Proficiency in configuring closing and post-closing systems for efficiency, quality, and compliance.
• Proven track record in managing and leading decentralized teams.
• Experience in the management of strategic third-party fulfillment partners.
• Experience working on mortgage products within a fintech environment is strongly preferred.

Benefits

• Ownership: Meaningful early-stage equity in Pylon.
• Healthcare: Top-tier medical, vision & dental with support for dependents.
• 401(k): Ability to save for your future.
• Flexible Time Off: Be on when you’re on and off when you’re off.
• Hardware Allowance: $2,000 to fix up your workspace.
• Annual Off-sites: Fully paid for team off-sites in beautiful corners of the world.
• At-cost Mortgages: We’ll help you finance your next home when you’re ready.
• In-Office Benefits: Coming soon.