Juliana Tavares Alencar

Juliana Tavares Alencar has a diverse work experience spanning over two decades. Juliana began their career in 2003 as a Physiotherapist at various clinics and fitness centers, including Clínica Fisiocorpos, Clínica Fisiomax, and Clínica Unidor. From 2008 to 2009, they worked at Deana Day Spa, where they managed the health, massotherapy, and fitness teams while also providing physiotherapy services.

In 2009, Juliana transitioned into home-care physiotherapy until 2011. Juliana then joined Rodízio Brasil in 2012, focusing on e-marketing and booking. This was followed by a role at TELUS, where they worked from 2013 to 2020. At TELUS, they started as a Google Cloud Support Specialist and eventually became a Senior Google Cloud Support, providing technical support in English, Portuguese, and Spanish for premium customers.

Most recently, Juliana joined Pythian in 2021 as a Technical Support Specialist. In September 2022, they were promoted to the role of Technical Support Team Lead.

Juliana Tavares Alencar obtained a Certificate in English as a second language from McGill University between 2011 and 2013. In addition, they have obtained several certifications, including Google Workspace: Deployment Services Specialist Exam, Professional Collaboration Engineer Exam, Chrome Enterprise Deployment Exam, Certified SAFe® 5 Scrum Master, Google Cloud Certified - Professional Collaboration Engineer, Professional Collaboration Engineer, Gartner Customer Effortless Experience, and Google G Suite Administrator.