Jacqueline Taylor Dyson

Jacqueline Taylor Dyson is an experienced professional in customer strategy and design with a strong background in various leadership roles across prominent organizations. Currently serving as Service Design Lead for Group Value Optimisation and Transformation Delivery at Qantas since July 2022, Jacqueline has previously held senior positions at Qantas Loyalty and served as General Manager for Customer Strategy and Engagement at Claro Aged Care and Disability Services. Jacqueline's expertise in customer experience has been further developed through roles at EnergyAustralia, Australia Post, BankVic, State Trustees, Pacific Micromarketing, and Dun & Bradstreet Australia and New Zealand. Jacqueline holds a Bachelor of Business in Marketing from Swinburne University of Technology.