Yvonne O.

Yvonne O. has a diverse range of work experience. Yvonne started their career in 1997 at Independent Community Living Australia, where they held roles as a Residential Rehab Worker, Service Development Officer, and Team Manager. In 2010, they worked at AERO CARE as a Customer Service Officer and Baggage Handler, and also at Jetstar Airways as a Customer Service Officer. Yvonne joined Qantas in 2013 and held various roles including Customer Care Officer, Customer Care Executive, Customer Operations and Specific Needs Consultant, and Customer Journey Officer. Yvonne is currently working at Qantas as the Customer Journey Lead. Additionally, they worked at NSW Health as a COVID-19 Support from 2020 to 2021 and at Fit with Nature as a Casual Office Admin in 2009.

Yvonne O. has a diverse education history. In 2009, they obtained a Certificate in Bookkeeping from Sydney Community College. The following year, in 2008, they earned another Certificate in Non-Profit/Public/Organizational Management from Pathways. In 2007, they completed a Certificate in Critical Incident Management from the Centre for Community Welfare Training. Furthermore, Yvonne attended the Australian Services Union in 2004, where they completed a 4 Day Consultation Course in Occupational Health and Safety.

In addition to their formal education, Yvonne has obtained several certifications from LinkedIn. In April 2021, they acquired certifications in Administrative Professional Foundations, Business Etiquette: Phone, Email, and Text, Note-Taking for Business Professionals, and Time Management Fundamentals. In August 2020, they attained certifications in Critical Thinking, Decision-Making Strategies, Improve Your Problem-Solving Skills, J.T. O'Donnell on Making Recruiters Come to You, Making Quick Decisions, Office 365 New Features (Microsoft 365), Solving Business Problems, Strategic Thinking, and The Six Biases of Decision-Making. Furthermore, in July 2020, Yvonne obtained a certification in Managing Your Small Business.