QPC
Gareth James is an experienced Solutions Consulting Manager at QPC, where employment began in January 2018, following a role as a Solutions Consultant. Prior to QPC, Gareth served as a Senior Solutions Consultant at Genesys from May 2016 to January 2018 and worked as an Application and Deployment Coordinator at the Department of Training and Workforce Development from September 2014 to May 2016. Earlier career experience includes positions as a Technical Solutions Consultant and Support Consultant at Capita from November 2009 to June 2014, where responsibilities encompassed library management systems and bespoke product support. Gareth's career started in an IT Support Team Leader role at Trinity Mirror Group PLC, managing a team and handling production issues from March 2005 to August 2009. Educational background includes attendance at King Edward VI Five Ways and The Meadows Primary School.
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QPC
QPC has been at the forefront of contact contact innovation for more than 30 years. From voice, to emerging, multi-channel technologies, the company has long led a worldwide debate on the challenges facing customer experience practitioners, and created pioneering solutions to overcome them.