Erica Sanchez

Erica Sanchez is an experienced operations professional with a strong background in quality assurance and team management. Currently serving as an Operations Supervisor for Quality Assurance at QTC Management, Inc., Erica oversees operational teams, prepares reports, and implements process improvements. Previous roles include Operations Manager at Trek Bicycle, where skills in leadership, critical thinking, and continuous improvement were developed, and extensive experience at QVC, managing substantial teams and focusing on efficiency and productivity. Erica's career also includes positions at Target and Starbucks, emphasizing talent management, customer service, and operational excellence. Education includes a Bachelor’s degree in Social Sciences from California State Polytechnic University-Pomona and a Master of Science in Leadership and Management from the University of La Verne, anticipated in May 2024.