Alkistis Sourai

Alkistis Sourai is an experienced Service Manager at QUALCO since June 2021, specializing in incident management, service requests, and ensuring client satisfaction by maintaining support SLA in accordance with client contracts. Prior to this role, Alkistis served as a Service Desk Analyst at QUALCO, addressing incidents raised by large debt management organizations and creating weekly reports on ticketing. Previous experience includes working as an Information Technology Support Specialist at Medicosmetic, handling database management and technical issues, and as a Technical Support Representative at Vodafone, providing first-level support. Early career roles involved technical support in various capacities, including call center operations and IT service desk functions. Alkistis holds a Bachelor's degree in Computer Engineering from the University of Peloponnese.