Leonard Phillips Jr.

Leonard Phillips Jr. is a Learning and Development Specialist at Qualfon since June 2023, bringing extensive experience in customer service leadership and operational management. Prior roles include Supervisor at AAA-The Auto Club Group from October 2021 to March 2024 and Group Manager - Operations at Midland Credit Management from October 2020 to October 2021. Leonard also served as a Supervisor and Customer Service Analyst at DTE Energy from October 2013 to December 2020, and worked as a Consultant in Customer Service for West Corporation from December 2011 to May 2013. Additional experience includes involvement in Special Projects for the Madison County Commission (Alabama) from October 2008 to October 2011. Leonard holds a Bachelor's degree in Liberal Arts and Sciences/Liberal Studies from Alabama Agricultural and Mechanical University.