Norvic Zarate

Operational Development Trainer at Qualfon

Norvic Zarate has a diverse work experience in customer service, quality assurance, and graphic design. In 2010, they started their career at Qualfon where they held roles such as Customer Service Team Lead and Quality Assurance Analyst, showcasing their leadership, training, and performance monitoring skills. Norvic also worked as a Customer Service Representative, where they excelled in providing prompt and effective resolutions to customer inquiries. In 2014, they ventured into freelance graphic design through Upwork, collaborating with clients from various industries to create graphics and visual content. Currently, Norvic is working as a Graphic Designer at Telos Brands, where they handle design projects, provides creative and technical support to clients, and manages relationships to ensure timely and budget-friendly project completion.

Norvic Zarate obtained a Bachelor's Degree in Information Technology from Colegio de Sta. Rita in San Carlos City, Neg. Occ., from 2006 to 2010. In terms of additional certifications, Norvic obtained various certifications from LinkedIn, including Google Business Profile: Marketing Strategy, Communication within Teams, Creating a Program Strategy, Essentials of Team Collaboration, Managing Resources Across Project Teams, Negotiation Foundations, Program Management Foundations, Project Management: International Projects, Advance Your Skills as a Project Manager, Leadership Foundations, Mindfulness: A Critical Skill for Project Managers, Project Leadership, Project Management Foundations: Lessons Learned, Project Manager to Project Motivator: Unlock the Secrets of Strengths-Based Project Management, What Is Program Management?, Why Projects Fail and How to Improve Their Success, Cert Prep: Adobe Certified Associate - Photoshop, SEO Foundations, Ecommerce Fundamentals, and Introduction to Graphic Design: Concepts. The certifications were obtained between 2022 and 2023.

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Timeline

  • Operational Development Trainer

    May 1, 2024 - present

  • Customer Service Team Lead

    December, 2010

  • Quality Assurance Analyst

    August, 2010

  • Customer Service Representative

    May, 2010