Vinay Nair

Vinay Nair has extensive work experience in the customer experience management and operations fields. Vinay started working at QualityKiosk Technologies Pvt. Ltd. in 2006 as the Senior Vice President and Head of Customer Experience Management. Vinay later took on the role of Head of Operations from November 2009 to May 2017. Prior to that, Vinay worked at Spanco BPO as a Team Leader in Quality Assurance from September 2002 to November 2006.

Vinay Nair completed their education history as follows:

- From 2011 to 2013, they pursued a Master of Business Administration (M.B.A.) in Finance from ITM - Southern New Hampshire University.

- Between 1997 and 2001, they attended the University of Mumbai and obtained a Bachelor of Engineering degree in Electrical.

- Vinay Nair also attended St. John the Baptist High School, where they completed their SSC degree (exact start and end years not provided).

Additionally, Vinay Nair obtained several certifications, including a Customer Experience Certification Workshop from Udemy in 2021, Digital Transformation from the University of Virginia in 2021, Customer Experience Management: Masterclass 2020 from Udemy, and an Advanced Quality Management certification from the Indian Institute of Management Ahmedabad in 2009. Vinay also completed the Harvard Leadership Development program, although the exact year of completion is not specified.