Team Leader, IT

About Quantanite:

Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.

Benefits:

At Quantanite, we ask a lot of our employees, which is why we give so much in return. In addition to your compensation, our perks include:

• Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.

• Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.

• Events: Regular team and organization-wide get-togethers and events.

• Other benefits such as leave benefits, two weekends, festival bonuses and annual leave payments

Future Development:

At Quantanite, you’ll have a personal development plan to help you improve in the areas you’re looking to develop in over the coming years. Your manager will dedicate time and resources to supporting you in getting you to the next level.

You’ll also have the opportunity to progress internally. As a fast growing organization, our teams are growing, and you’ll have the chance to take on more responsibility over time. So, if you’re looking for a career full of purpose and potential, we’d love to hear from you!

Job Responsibilities:

• Ensure an effective, resilient and responsive IT support (Hardware, software, networking) to different operation units

• Handling day to day IT related activities.

• Asset maintenance (laptops and other electronic devices)

• Maintaining records of all IT assets and allocating assets to other departments

• based on policies and requirement

• Set up user accounts, permissions and passwords

• Screen the IT Ticketing Application and provide the related solutions to the users in time with accuracy as per SLA.

• Identify single point of failure in network & system and ensure redundancy planning.

• Setting up computer OS & security measures (antivirus, firewall, active directory).

• Configure, implement and troubleshoot active network equipment like- switches,

• routers, network appliances, firewalls, Wi-Fi

• Maintain & troubleshoot Windows server, AD, email services.

• Taking backup configuration of network switch, Router, Wi-Fi, Windows AD and other

• systems.

• Ensure System/Data security and data backup, archiving, recovery based on policies.

• Perform IT asset & accessories audit.

• Preparing accurate and timely reports & proper documentation

• Responsible for LAN and WAN maintenance by keeping close liaison with ISP

Educational Qualifications:

• B. Sc in Computer Science & Engineering or relevant field

Experience:

• 3+ years in relevant field

• Experience in MNC/ Group of companies/ ISP is preferred

Other Skills and Competencies Required:

• Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.

• CCNA/ITIL certification will be added advantage.

• Very good problem-solving experience and time savvy

• Should have experience on Cloud computing.

• Computer literacy in MS-Office (Word, excel, PPT, Visio).

• Familiarity with Google Workspace

Working Hours:

• 10 AM to 7 PM (Monday to Friday)

• Working hours and working days are subjected to change as need arises

• Work from Office

Work Location:

CRP Hospital Building, Bhashantek Road, Mirpur 14th Area