Customer Success Business Consulting Intern - East

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role Quantum Metric is seeking a Fall Intern to assist our product university -- Quantum Metric University. This role will reside within the Customer Success team, specifically within the Consulting Services team. You will work across internal teams to create and maintain educational content & harness knowledge along the way to identify gaps in our content and build better content for the future!

We need an innovative, passionate, detail-oriented individual to join our growing team. The right person is a thoughtful learner and promoter of knowledge of the Digital / Product space, with a passion to help our customers grow their knowledge and share their experiences across their teams.

🔧 Responsibilities

• Assist the team to continuously improve the Quantum Metric product learning environment (QMU) for our customers, partners, internal teams, as well as prospective customers
• Support iterative product changes by maintaining our content to showcase our diverse capabilities with Quantum Metric technology
• Identify new content that will help to educate end users on Quantum Metric’s offerings
• Maintain online content using different mediums including short videos, graphics, slide decks, interactive tutorials and assessments
• Establish and maintain power user level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform (we’ll help you learn it, but you have to be able to write and talk about it)
• Review user feedback from both internal teams (e.g Customer Success, Product, Marketing, etc.) and customers to understand their priorities, and help our teams identify where Quantum Metric can enable them to effectively execute their digital strategy
• Help to communicate upcoming and planned changes related to product knowledge content across the broader organization

💡 Requirements

• Socially intelligent and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
• Passion for measuring success with data (analytics and reporting)
• Demonstrate integrity at every interaction to uphold our valued company culture
• Empathetic to customer concerns and passionate about empowering customers to succeed
• Persist to find the right solution for every customer
• Experience incorporating feedback to evolve your work
• Ability to work effectively on global and virtual teams and accommodate time differences