Principal Product Manager

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the role We are looking for a driven Principal Product Manager that will immerse themselves in the needs and pain points of our customers and contribute to the craft of Product Management at Quantum Metric. They work to understand how our customers use our product and can identify the current-state opportunities as well as the areas of growth their use cases represent for the future. This person will be right at home discussing usability challenges with our designers, understanding the competitive landscape of customer experience analytics, brainstorming technical solutions with our engineers, and partnering with customer success, sales, and marketing teams to build solutions that increase customer satisfaction.

🐉 Who You Are You are a business-minded problem solver. You understand the importance of connecting company goals and strategy with customer problems and jobs to be done. You know that the business only continues to succeed if our customers do, and vice versa. When it comes to discovery and planning, getting ahead is your top priority. You seek to deliver well-formulated project plans, with clear vision, strategic intent, customer validation, measurable outcomes and proven viability before those plans are in the company spotlight for execution. You are metrics- and data-driven. You’re in your comfort zone identifying the data you need to support or refute assumptions, provide direction and key decisions, and measure success throughout the product lifecycle.

You are also highly technical. In a business like ours, inability to understand the big picture - where our data comes from, how it moves around and how that turns into solutions for the customer - can lead to a disconnect between plans and reality. You are a vocal leader who seeks clarity for the teams under your leadership. You naturally detect confusion, disconnects, delays and hesitation and you don't let a moment pass before addressing them, in order to keep the team moving forward. When given a task or a decision to make, you know that time is of the essence, so you charge towards completion of that responsibility as quickly as possible. You know that communication is core to creating shared understanding and alignment. You frame your goals and objectives for initiatives in a way that’s easy to comprehend, makes the value for customers readily apparent, and provides sound reasoning for the decisions you’re making.

🔧 Responsibilities

• Set the vision, goals, roadmap and success metrics for your Product area and achieve them by delivering against the opportunities you’ve identified with customers
• Champion the vision and strategy behind your Product area across the organization - inspiring new ideas and collaboration across teams
• Help contribute to our craft and refine QM’s approach to Product Management
• Expand on the Product Trio (Product, Engineering, and Design) to collaborate with User Research and Data Science in discovery and delivery cycles
• Work closely and continuously with customers to understand their needs and opportunities
• Use analytics to understand and quantify how our customers use our platform to solve their own challenges and to inform decisions on future improvements
• Collaborate across Product Marketing, Sales, and customer-facing teams to drive successful launches and go-to-market efforts

💡Requirements

• 8+ years of Product Management experience
• 3+ years of Product Management in B2B SaaS companies and/or data and analytics industries
• Proven ability to repeatedly turn customer needs and opportunities into meaningful customer- and business outcomes
• Success in identifying the key signals and metrics for major goals and KPIs and continually improving on them
• Repeated success in creating features and products that delight customers and drive business outcomes, from concept to completion and the iterations beyond
• Excellent communication and problem-solving skills with a focus on utilizing data to inform better decisions across the org.
• Ability to drive prioritization decisions transparently across a wide range of customers and stakeholders
• Experience working with junior and mid-level Product Managers to improve on their craft and results
• Compensation: $180,000 - 210,000