Courtney Franks

Courtney Franks is a seasoned professional with extensive experience in customer success and software implementation. Currently serving as a Senior Customer Success Manager at Quantum Workplace since October 2017, Courtney manages a portfolio supporting $3.1 million in Annual Recurring Revenue, focusing on driving return on investment through tailored success plans. Previous roles at Quantum Workplace included Customer Success Manager and Data Engineer, where responsibilities ranged from enhancing customer relationships to building engagement surveys. Additionally, Courtney has a background at Mary Kay Inc. as an Independent Sales Director, where mentorship and coaching were key roles. Early career experiences include positions in application development at FirstData and management at Wayne Community Activity Center, alongside a solid foundation in customer service at Pamida. Courtney holds a Bachelor of Science degree in Computer Information Systems from Wayne State College.