Ana Carolina Augusto

Ana Carolina Augusto has a diverse range of work experience in various roles and companies. Ana Carolina is currently a Client Services Manager at Quartile, starting in 2023. In 2022, they worked as the Head of Strategic Programs at SoulCode Academy, where they were responsible for defining the digital strategy, redesigning the website, and designing digital media strategies. From 2021 to 2022, Ana Carolina held the role of Head of Customer Service and Customer Experience at Crea-SP, where they conducted design thinking workshops and introduced the concept of customer-centricity. Prior to that, they were a marketing coordinator and Voice of the Customer squad leader at Cartão Elo in 2020-2021. Ana Carolina also worked at EY as a Senior Consultant in Business Transformation from 2017 to 2020, focusing on customer experience and digital transformation projects. Earlier in their career, Ana Carolina was involved in marketing and innovation roles at Kogut Labs, where they worked as a Product Manager, developed business strategies for Banco do Brasil, and used design thinking methodologies.

Ana Carolina Augusto's education history is as follows:

- From 2007 to 2010, they attended ESPM Escola Superior de Propaganda e Marketing and obtained a degree in Design with a focus on Marketing.

- In 2020 and 2021, they pursued a Master of Business Administration (MBA) in Leadership, Innovation, and Management at Pontifícia Universidade Católica do Rio Grande do Sul.

In addition to their formal education, Ana Carolina Augusto has also obtained several certifications:

- In May 2023, they completed the Google Digital Marketing & E-commerce Certificate from Coursera.

- In 2022, they received a certification in Negotiation and Influence from Escola Conquer.

- In 2021, they obtained a certification in Customer Success – the path to customer retention and loyalty from ESPM Escola Superior de Propaganda e Marketing.

- In 2020, they received certifications in Business Intelligence and Change Management from Saint Paul Escola de Negócios.

- In the same year, they also completed courses in Customer Insights and Consumer Analytics for Organizations: Concepts from LinkedIn, EY Innovation - Design thinking - Bronze from EY, and Intelligence Market from Saint Paul Escola de Negócios.

- In 2019, they obtained certifications in EY Digital - Bronze from EY and Researcher of Trends: How to identify and map behaviors to predict changes from Descola.

- In 2017, they completed courses in The Manager Of Tomorrow from LAIOB - Latin America Institute of Business, Design Thinking from Escola Design Thinking, and Collaborative Economy from Descola Cursos Inovadores.

- Lastly, in 2020, they obtained a certification in NPS 2.0 from Track.co.