Sudhakar Subramanian

Sudhakar Subramanian is an experienced customer support and success professional currently serving as the primary point of contact for global customers at Quizizz since January 2024. In this role, Sudhakar handles over 700 support tickets monthly through chat and email, providing troubleshooting guidance and escalating technical issues. Prior to Quizizz, Sudhakar held various positions at MyCaptain from December 2019 to July 2023, culminating in the role of Customer Success & Experience Manager, where significant improvements in onboarding and retention metrics were achieved. Sudhakar's expertise also includes managing customer support operations and enhancing customer experience through strategic feedback and engagement initiatives. Sudhakar holds a Bachelor of Technology in Mechanical Engineering from SRM IST Chennai and an Engineer's degree in Computer Science from SKV Institutions.