Product Quality Specialist (remote)

[Quora is a "remote-first" company. This position can be performed remotely from anywhere in India. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country.]

About Quora:

Quora’s mission is to grow and share the world’s knowledge. To do so, we have two knowledge sharing products:

• Quora: a global knowledge sharing platform with over 400M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.
• Poe: a platform providing millions of global users with one place to chat, explore and build with a wide variety of AI language models (bots), including GPT-4, Claude 3, Gemini Pro, DALL-E 3 and more. As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models.

Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world.

About the Team and Role:

The Product Operations team plays a vital role in supporting Quora's mission by providing excellent user support, fostering safe communities, and driving various initiatives. We focus on improving support, content moderation, internationalization, and monetization for both Quora and Poe. Our ultimate objective is to deliver an exceptional user experience. The team actively engages with users, gathers feedback, and ensures quality assurance, making them an integral part of Quora's operations.

Our team is small and high-impact, where each member significantly influences the product and user experience. The team is also highly collaborative, with individuals typically partnering with one or more teammates as well as cross-functional groups.

In this role, you will be a key contributor to the Product Operations team, focusing on supporting and enhancing the user experience on Poe platforms through meticulous quality assurance and testing efforts. Your primary responsibilities will include conducting detailed manual regression testing to ensure the seamless functionality of new features, as well as identifying and documenting bugs in the product, and providing qualitative feedback around improvements to the end product to help inform future product work.

Responsibilities:

• Perform manual regression testing to ensure that new features or updates do not adversely affect existing functionalities. Meet deadlines and report findings to the engineering team daily
• Create clear and practical bug reports, taking ownership of the process to ensure that issues are addressed
• Work closely with the engineering team to resolve bugs
• Maintain accurate and current documentation of product checklists, quality processes, and procedures
• Identify gaps in product quality and propose solutions for improvement
• Provide critique and feedback on usability or features as needed

Minimum Requirements:

• Strong spoken and written English communication skills
• Proficiency in Google Sheets and/or Excel
• Proven ability to work independently with enthusiasm, energy, and drive
• At least 4 years of professional QA testing experience in cross-platform mobile applications, including iOS and Android
• In-depth knowledge of software development and the QA lifecycle
• High efficiency and accuracy in performing repetitive tasks, demonstrating meticulous attention to detail while adhering to timelines
• Excellent communication, problem-solving, and critical thinking skills

Preferred Requirements:

• Thoughtful usage of Poe
• Passion for Quora's mission and goals
• Experience in working with Slack, Asana, Sauce Labs or other similar software
• An understanding of and ability to create automated UI testing

At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture.

Additional Information:

We are accepting applications on an ongoing basis.

Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary. For more information on benefits, visit this link: https://www.careers.quora.com/benefits

There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Applicant Privacy Notice: https://www.careers.quora.com/applicant-privacy-notice

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