Gustavo Zanetti

Gustavo Zanetti has a diverse work experience in various roles and industries. Gustavo started their career as an Administrative Worker at Service IT Solutions, where they provided technical support to customers via telephone and chat. Gustavo then worked as an IT Support Analyst at the Secretaria de Obras Publicas do Rio Grande do Sul, providing technical support to customers and assisting with computer maintenance. Gustavo also worked as an Analyst at Central de Consultas - Clínica Popular, where they helped create and revise marketing campaigns and provided technical support to customers.

In 2017, Gustavo joined YouTube as a Senior Client Support via Accenture. In this role, they focused on end users and acted as the voice of support for Google's free products in the Portuguese and Spanish markets. Gustavo troubleshooted with users, processed suggestions, and answered questions about products using relevant resources.

Gustavo then moved on to Facebook, where they held multiple roles. Gustavo started as a Community Operations Analyst via CPL, responsible for analyzing and classifying reported content and maintaining user safety. Gustavo consistently achieved high-quality and production standards during their time in this role. Gustavo later became a Trust and Safety Analyst via CPL, working with the law enforcement team to handle requests according to terms of use and proposing changes to optimize processes. Gustavo also worked on improving user safety and resolving complex business problems.

After Facebook, Gustavo worked at TikTok as a Quality Analyst, where they likely focused on analyzing and evaluating content to ensure quality standards.

Currently, Gustavo works at Quora as a Product Operations Specialist. Gustavo conducts audits of manual and system moderation decisions, collaborates with cross-functional teams to create scalable solutions, and ensures accuracy in decision-making.

Throughout their career, Gustavo has demonstrated strong analytical skills, problem-solving abilities, and a focus on customer satisfaction. Gustavo has received various achievements and accolades for their performance in different roles.

Gustavo Zanetti completed their Bachelor of Business Administration (BBA) degree in Business Administration, Management and Operations from Faculdades Integradas São Judas Tadeu, from 2010 to 2016. Prior to that, they obtained a technical degree in Computer Software Technology/Technician from Alcides Maya, from 2008 to 2009.

In addition to their formal education, Gustavo Zanetti has also obtained several certifications. These include Learning Jira Software, Cert Prep: CompTIA Security+ Exam (SY0-501): The Basics, Quality Management Foundations, Cybersecurity Foundations, Introduction to databases and SQL Querying, Project Management, Introduction to Programming Using Python, and Introduction JavaScript. Gustavo obtained these certifications from various institutions such as LinkedIn, Udemy, Escola Nacional de Administração Pública ENAP, and Prof. Diego Mariano. Additionally, they have received training in YouTube through Google and completed a Photoshop course at Senac-RS.