Aakriti Verma

Aakriti Verma has a diverse work experience in the IT industry. Starting in 2011, they worked as an MTS L4 at Interra Information Technologies and VMware at Interra Information Technologies. In 2012, they joined Dell as a team member for a year. From 2013 to 2016, Aakriti worked at Dell EMC as an IT Analyst, where they served as a team lead for the Command Center and provided technical support. Aakriti then transitioned to the role of Senior Analyst - Service Project Management, where they led incident management and communication. From 2019 to 2022, Aakriti worked as an Advisor - Service Management, responsible for service management, delivery, and operations management for APJ Region customers. In 2022, they joined Quorum Software as a Support Manager. Aakriti's experience includes incident management, customer communication, team leadership, and technical support.

Aakriti Verma completed their Bachelor of Engineering (B.E.) in Computer Science and Engineering from GEC in 2010. Aakriti also obtained additional certifications including ITIL Service Design and ITIL Service Operations in December 2014. Additionally, Aakriti Verma has certifications in Dell EMC Converged and Hyper-Converged Foundations, ITIL CSI, and Virtual Complex Escalation Management, although the specific institutions and dates of obtaining these certifications are not mentioned.