Norzarina Yusof

Norzarina Yusof is the Support Delivery Manager at Quorum Software. Norzarina is primarily responsible for customer support delivery, SLAs/KPIs, and continuous service improvement. Norzarina also acts as the first point of escalation for customers and collaborates with their team on various support deliveries. With a background in technology and a Bachelor of Science in Computer Science, Norzarina has a wealth of experience in managing support services in the energy sector. Prior to their current role, Norzarina held positions at Tieto, Meteor Technology Consultancy and Services Sdn Bhd, Open University Malaysia, and Integrated Knowledge and Campus Management Sdn Bhd. Norzarina's technical skills include PL/SQL, JSP, Java, Oracle 10g Forms and Reports, and Oracle database.